Wendy's will start using an AI chatbot to take drive-through orders

First Snapchat, now Wendy's. No one is safe from AI. The fast food chain will use an artificial intelligence chatbot to take drive-through orders, reports The Wall Street Journal. The new chatbot runs on Google's natural-language processing software and is trained to understand customers' orders. It will officially launch in June at a company-owned Wendy's in Columbus, Ohio. SEE ALSO: 'Godfather of AI' has quit Google to warn people of AI risks Training a chatbot for the drive-through is more complicated than you might think. The chatbot must understand all the ways someone might order. For example, it knows that a customer might call Wendy's signature Frosty drink a milkshake and that a "JBC" is short for a junior bacon cheeseburger. To train the chatbot, Wendy's team worked with Google to customize its large language models (or LLMs) to include Wendy's specific terminology and slang. Wendy’s Chief Executive Todd Penegor told The